Tuesday, November 17, 2009

FEEDBACK

This is what every website should have on it - a FEEDBACK button that is obvious and loud where any user can simply and immediately write their feedback.

This is what is absolutely vital to organisation's websites. And they don't just need it for their external sites, it is just as vital for their internal so that all organisation members can feed in and back to the rest of the organisation.

This is a very simple concept, but for some reason it just isn't implemented. The reasons are not just technical, but cultural (organisations don't want real feedback from employees and employees are too scared to give it). Anyway, for the technical issues this company has a solution (for those who can't come up with their own): GetSatisfaction.com.

I don't know how good it really is, but it does float a Feedback button on all areas of a website. StumbleUpon is currently using it so have a look.

Organisations, get your feedback and start being a bit more democratic with it.

TheDUDE

No comments:

Post a Comment